Before submitting a request to Support Team,, please ensure you have the following information readily available:

1. Entitlement Identifier:

• A valid Entitlement ID / Serial Number.
• If you do not have your Entitlement ID, your Account Number may be used as an alternative.

1. Proof of Purchase: A valid License Certificate or official Invoice.
2. Product Version: Specific product line and version (e.g., Backup Exec 25, System Recovery 24, or Desktop Laptop Option 10).
3. Reason for Request: Clear explanation for the license file request, such as:

• Upgrading to a new version.
• Server rebuild/reinstallation.
• Change of Primary Point of Contact (POC) who managed the original license. etc..

Follow these steps to submit your request to the Support Team :

Steps to log a case : 

• Click on Support Portal
• Login to the support portal 
• Go to Live Support 
• Select option for -Licensing issues
• Type create a case 
• Provide all required details listed in the Prerequisites section above.
• A Support Advisor will join the chat session, review and validate your submitted account details, product version, and request reason.
• Upon successful verification, your Advisor will secure-share your license file directly with you on an email via support case.

This guide outlines the step-by-step requirements for customers with active entitlements to request and receive existing product license files for Backup Exec (BE), System Recovery (SR), and Desktop Laptop Option (DLO).

For New License,Sales and Renewal request please email to sales_backupexec@cognizant.com.