How to Download Backup Exec, Desktop and Laptop Option, or System Recovery Products
Article ID: 100076812
Updated On:
Description
Step-by-Step Instructions
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Access the Support Portal Go to the Backup Exec Support Portal link: https://support.backupexec.com
2. Navigate to Downloads Select the Downloads tab, then click on the Hotfix section.
3. Select Your Product Expand the Available Downloads section and choose the product you want to download.
4. Choose Your Version Scroll through the list of available versions and click the link for the version you require to start the download.
Important Security Notice: Some operating systems (like Windows) may block downloaded ZIP files as a security precaution. To ensure all files extract correctly, you must unblock the ZIP file before extracting its contents (such as the ISO, patch executables, or license .slf files).
How to unblock the file:
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Right-click the downloaded ZIP file and select Properties.
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Near the bottom of the General tab, check the Unblock box (or click the Unblock button).
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Click Apply, then OK.
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Extract the ZIP file as usual.
Need a Product License File?
If you are looking to download license files rather than installation packages, please reach out to our team via Live Support Chat for assistance.
Issue/Introduction
This article provides step-by-step instructions on how to download your product files—including Backup Exec, Desktop and Laptop Option (DLO), and System Recovery—directly from the Support Portal.
Important: You must be logged in to the Support Portal to access product downloads. If you encounter any problems signing in, please refer to our guide on Resolving Support Portal Login Issues.
