Note:

• For any login issues, refer to the article Troubleshooting Login Issues for Arctera/Enterprise Vault/Infoscale and Backup Exec websites
• To create a support case, you must be an active contact on the account with valid entitlements.
• If your entitlements have expired, please contact your ATS(Account Manager).

Steps:

1. Use the appropriate link based on the Business Unit (BU):

• Arctera:  support.arctera.com
• Infoscale: support.infoscale.com
• Enterprise Vault : support.enterprisevault.com
• Backup Exec: support.backupexec.com

2. Based on the selected BU, the respective homepage will be displayed. From there, select the “Create Case” option to proceed.

3. Select the appropriate option based on the issue type—General Inquiries or Licensing to create a Customer Service case, and Technical to create a Technical Support case.

     4. Based on the selected issue type, the relevant form will be displayed. Complete all fields marked with an asterisk (*).

     5.A pop-up message will be displayed confirming that the case has been successfully created, along with the case number.

How to create a Customer Service/Technical Support Case on Backup Exec support portal