Unable to open job log for duplicate backup of Linux machine with deep directory structure

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Article ID: 100076669

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Updated On:

Description

Error Message

Duplicate job log it crashes and throws an unable to encode error

 

BESERVER: [09/21/25 09:14:51] [3960]     22 JobLogBO:Tranform Exception LogFile=B:bexecjob_logsBEX_BKPSRV2_49390.xml errNum=0xc00ce508 errDesc=An invalid character was found in text content.


    16150: B:bexecjob_logsBEX_BKPSRV2_49390.xml
BESERVER: [09/21/25 09:14:51] [3960]     22 CJobLogBO::transformXmlLog ends.  Transformed String Size=8241577
BESERVER: [09/21/25 09:14:51] [3960]     -1 Error(22/71): -1072896760:An invalid character was found in text content.

Workaround:

  • Disable verify on duplicate and schedule or run a manual verify or schedule verify for duplicate. 

Resolution

At this time, there are no plans to address this issue through a patch or hotfix in the current or previous versions of the software. Although this issue may potentially be resolved in a future major revision, it is not currently scheduled for any upcoming release. If this issue has a significant business impact on your continued use of the product, please contact your Sales representative or the Sales team to discuss your concerns.

 

Issue/Introduction

Unable to open job log for duplicate backup of Linux machine with deep directory structure

Additional Information

ETrack: 4192096