Microsoft 365 restore browse fails with error “Communication with remote Backup Exec server BEServer failed.”
Article ID: 100075926
Updated On:
Description
Error Message
Communication with remote Backup Exec server BEServer1 failed.
Error in debug log -->
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at BackupExec.Management.Services.MetaData.QuerySCFMetaDataForRemoteServer(MetaDataQueryInfo queryInfo)
MANAGEMENT: [06/25/25 06:46:52] [0025] 06-25 06:46:51.853[MetaData ] EXCEPTION: at BackupExec.Management.Services.MetaData.QuerySCFMetaDataForRemoteServer(MetaDataQueryInfo queryInfo) MANAGEMENT: [06/25/25 06:46:52] [0025] 06-25 06:46:51.853[MetaData ] Error in calling QuerySCFMetaDataForRemoteServer for BEServer1
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Cause
Catalog database files are stored on Backup Exec server on which Backup set was created, it cannot be browsed remotely from different Backup Exec server. This issue is observed due to SQLite remote browse limitation.
Resolution
Run the restore from the Backup Exec server on which the M365 backup set was originally created.
If the set is not visible, run inventory catalog on the Backup Exec server where the job initially ran and then try the restore.
Issue/Introduction
Additional Information
