Backup exec remote agent crash is seen while backing up a drive which contains recursive directory structure
Article ID: 100075775
Updated On:
Description
Error Message
Final error category: Server Errors
Backup - \\Servername\E:
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
Faulting application: beremote.exe 25.0.1193.1011
Faulting module: ??? ???
Fault offset -0
Exception code-0."
Cause
Due to recursive directory structure
Resolution
Temporary workaround :
Uncheck the problematic or recursive directory structure from the backup job selection list
This issue is currently under investigation by Arctera Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Arctera Sales representative or the Arctera Sales group to discuss these concerns.
Note: Customers experiencing this issue are encouraged to contact Arctera Technical Support as data is still being collected to assist in resolving this issue.
Issue/Introduction
0xe000fe30 - A communications failure has occurredAdditional Information
