Backup Exec 25 Bengine.exe process crashes intermittently and reports an error on Faulting module name: bestdutl.dll, version: 25.0.1193.1011.
Article ID: 100074594
Updated On:
Description
Error Message
The following error is logged in Windows Event log
Error
Application Error 1000 -100 "Faulting application name: bengine.exe, version: 25.0.1193.1011, time stamp: 0x67d7d344
Faulting module name: bestdutl.dll, version: 25.0.1193.1011, time stamp: 0x67d7d339
Exception code: 0xc0000005
Fault offset: 0x0000000000006b5b
Faulting process id: 0xcbc
Faulting application start time: 0x01dbbf1a6f0ff380
Faulting application path: C:\Program Files\Veritas\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Veritas\Backup Exec\bestdutl.dll
Cause
This issue is seen to happen when the backup jobs have a Microsoft SQL server database as part of the server's selection list.
Resolution
A supported hotfix has been made available for this issue. Please contact Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.
Issue/Introduction
Additional Information
