Error Message

The server was unable to complete the requested operationUnknown Reason: 10.Calling Method 'ExecuteReportJobwithArgs'BEMSDK Method 'CBemReportJobExecute'BEMSDK Faliure Code: 00000000A

Workaround

Create following registry keys on Backup Exec server.
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​"HKEY_LOCAL_MACHINE\Software\Veritas\Backup Exec for Windows\Backup Exec\Server\"

Value type DWORD = "Database Timeout in Seconds"

Value [Decimal] = 900 (which is 15 min)
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"HKEY_LOCAL_MACHINE\Software\Veritas\Backup Exec for Windows\Backup Exec\Server\"

Value type DWORD​ = "Database Timeout for History Operations in Seconds"

Value [Decimal] = 900 (which is 15 min)
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Restart all  Backup Exec services and rerun the report.
 

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Found the following info captured in Sgmon debug log ->
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Error:-536837662: :: -2147217871:Query timeout expired :: DB Error Set 0: native=0xffffffff source=Microsoft SQL Server Native Client 11.0 hr=0x80040e31 Query timeout expired
BESERVER: [05/15/25 01:28:19] [5708]     -1 SQLLog(61635):Current DbTimeoutValue=30
BESERVER: [05/15/25 01:28:19] [1416]     -1 SQLLog(61636):CBESession::CBESession(0x000001DAF161BF90): TransactionID:00000000-0000-0000-0000-000000000000.  m_lRefCount:1
BESERVER: [05/15/25 01:28:19] [1416]     -1 SQLLog(61637):CSQLCommand::Execute sql=SELECT [ReportJobRunID],[JobHistoryID],[ReportID],[ReportJobID],[RunDateTime],[FileName],[FileSize]  FROM  [DBO].[ReportJobRun] a1  WHERE [ReportJobID]=? ORDER BY [ReportJobRunID] DESC hr=000000 m_QueryTimeoutInSeconds=30
BESERVER: [05/15/25 01:28:19] [1416]     -1 SQLLog(61638):CBESession::Release(0x000001DAF161BF90): TransactionID:00000000-0000-0000-0000-000000000000.  Before decrement m_lRefCount:1
BESERVER: [05/15/25 01:28:19] [1416]     -1 SQLLog(61639):CBESession::~CBESession(0x000001DAF161BF90): TransactionID:00000000-0000-0000-0000-000000000000.  m_lRefCount:0
BESERVER: [05/15/25 01:28:19] [1416]     -1 SQLLog(61640):CBESession::RollbackTransaction: TransactionID:FCE57D78-4506-4169-B466-AC089E7795D4 this:0x000001DAF1619A70 TransLevel:0
BESERVER: [05/15/25 01:28:19] [1416]     -1 SQLLog(61641):CBESession::Release(0x000001DAF1619A70): TransactionID:FCE57D78-4506-4169-B466-AC089E7795D4.  Before decrement m_lRefCount:1
BESERVER: [05/15/25 01:28:19] [1416]     -1 SQLLog(61642):CBESession::~CBESession(0x000001DAF1619A70): TransactionID:FCE57D78-4506-4169-B466-AC089E7795D4.  m_lRefCount:0
MANAGEMENT: [05/15/25 01:28:19] [0000]     ExecuteReportJobWithArgs: Managed BEMSDK called failed, CBemReportJob.Execute = 0x0000000A
MANAGEMENT: [05/15/25 01:28:19] [0000]     ERROR: LocalizedException:
MANAGEMENT: [05/15/25 01:28:19] [0000]     ERROR:   Message: The server was unable to complete the requested operation.
MANAGEMENT: [05/15/25 01:28:19] [0000]     ERROR:   Reason: Unknown reason: 10.
MANAGEMENT: [05/15/25 01:28:19] [0000]     ERROR:   Info: Calling Method 'ExecuteReportJobWithArgs'
MANAGEMENT: [05/15/25 01:28:19] [0000]     ERROR:   Info: BEMSDK Method 'CBemReportJob.Execute'
MANAGEMENT: [05/15/25 01:28:19] [0000]     ERROR:   Info: BEMSDK Failure Code: 0000000A
MANAGEMENT: [05/15/25 01:28:19] [0000]     ERROR:   Stack:    at BackupExec.Management.Components.Common.ComponentHelper.ThrowLocalizeExceptionFromBEMSDKCall(Int32 bemsdkRC, CBEError bemsdkErrorList, String messageId, Object[] messageArguments, String callingMethod, String bemsdkMethod)
MANAGEMENT: [05/15/25 01:28:19] [0000]        at BackupExec.Management.Components.Common.Validation.ValidateBEMSDKCall(String callingMethod, String bemsdkMethod, UInt32 bemsdkRetVal, CBEError errorList, String messageId, Object[] messageArguments)
MANAGEMENT: [05/15/25 01:28:19] [0000]        at BackupExec.Management.Components.Job.JobManager.ExecuteReportJobWithArgs(ReportJob wsReportJob, String commandLineArgs)
MANAGEMENT: [05/15/25 01:28:19] [0000]        at SyncInvokeExecuteReportJob(Object , Object[] , Object[] )
MANAGEMENT: [05/15/25 01:28:19] [0000]        at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
MANAGEMENT: [05/15/25 01:28:19] [0000]        at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
MANAGEMENT: [05/15/25 01:28:19] [0000]        at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
MANAGEMENT: [05/15/25 01:28:19] [0000]        at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
MANAGEMENT: [05/15/25 01:28:19] [0000]        at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
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This issue is presently under investigation by our Engineering Team. Depending on the results of this investigation, it may be addressed through a patch or hotfix in current or future software releases. However, this specific issue is not currently scheduled for inclusion in any upcoming release. If this issue has a significant business impact on your continued use of the product, please contact your Sales representative or the Sales team to discuss your concerns.
 
Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.