Backup Exec 25 Cluster resource backups fail with an error "0xe0000f02 - The Backup Exec server could not connect to the remote computer. The remote computer may not exist on the selected subnet"
Article ID: 100074365
Updated On:
Description
Error Message
Final error: 0xe0000f02 - The Backup Exec server could not connect to the remote computer. The remote computer may not exist on the selected subnet. Try an alternative network interface, or allow Backup Exec to choose any available network interface.
Backup Server debug log shows the following errors
BENGINE: [04/01/25 15:50:45] [14040] [ndmpndmpcomm] - ndmpEstablishConnectionUsingGivenSubnet: '192.168.10.x' and '192.10.0.x' were not found to be on the same subnet
BENGINE: [04/01/25 15:50:45] [14040] [ndmpndmpcomm] - Could not connect to any of the remote addresses using subnet: '192.168.10.x' and mask: '255.255.255.0'
BENGINE: [04/01/25 15:50:45] [14040] [ndmpndmpcomm] - ndmpEstablishConnectionUsingNetworkOptions: Could not connect to the remote host through NIC: 'Network1'
BENGINE: [04/01/25 15:50:45] [14040] [ndmpndmpcomm] - ndmpConnectEx: unable to connect using NetworkOptions to Cluster1.domain.local
BENGINE: [04/01/25 15:50:45] [14040] [ndmpndmpcomm] - ndmpConnectEx: no NIC fallback to cluster1.domain.local
BENGINE: [04/01/25 15:50:45] [14040] [loops] - NDMPAgentConnector::Connect: ndmpConnectEx() failed on server Cluster1.domain.local, port: 0.
BENGINE: [04/01/25 15:50:45] [14040] [loops] - NDMPAgentConnector::HandleConnectionError: ndmpConnect failed: The remote machine Cluster1.domain.local was not detected on the selected subnet 192.168.10.0/24 via network interface Network1, and the 'Fallback' option was not chosen.
BENGINE: [04/01/25 15:50:45] [14040] [loops] - IsLocalAgent:beclass::BEConvertServerNamePlus returned error: 87
BENGINE: [04/01/25 15:50:45] [14040] [loops] - NDMPAgentConnector::Connect: Returning. Result = e0000f02
Cause
This problem can occur if a specific network interface is defined in the job. If a dedicated network interface is required to be used, when the backup server and remote servers have multiple network interfaces available.
Resolution
This issue is presently under investigation by our Engineering Team. Depending on the results of this investigation, it may be addressed through a patch or hotfix in current or future software releases. However, this specific issue is not currently scheduled for inclusion in any upcoming release. If this issue has a significant business impact on your continued use of the product, please contact your Sales representative or the Sales team to discuss your concerns.
Note: Customers experiencing this issue are encouraged to contact ArcteraTechnical Support as data is still being collected to assist in resolving this issue.
Issue/Introduction
Additional Information
