Backup Exec management service crashes after upgrade to Backup Exec 25
Article ID: 100073475
Updated On:
Description
Error Message
Application Event log :
Source: .NET Runtime
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
Description:
Application: BackupExecManagementService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at BackupExec.Management.Components.Job.JobManager.CreateSelfProtectBackupJob(System.Object)
at BackupExec.Management.Components.Common.TaskHelper+TimerContext.TaskHandler(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.TimerQueueTimer.CallCallback()
at System.Threading.TimerQueueTimer.Fire()
at System.Threading.TimerQueue.FireNextTimers()
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
Description:
Faulting application name: BackupExecManagementService.exe, version: 25.0.1193.0, time stamp: 0x6792332d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ff8c57e1e16
Faulting process id: 0x221c
Faulting application start time: 0x01db77b2197b1087
Faulting application path: C:\Program Files\Veritas\Backup Exec\BackupExecManagementService.exe
Faulting module path: unknown
Cause
Backup Exec 25 creates a self-protect job to backup the backup exec configuration. This job could not be created after the upgrade and hence the backup exec management service crashed.
Resolution
Issue/Introduction
Additional Information
