Microsoft 365 SharePoint backup fails with Error code: 67113864/1000. A request to SharePoint Online has returned an error. Message: The operation has timed out.
Article ID: 100070717
Updated On:
Description
Error Message
Backup Job Log:
Final error: 0xe000a925 - An error occurred in SaaS Connector Framework.
Final error category: System Errors
For additional information regarding this error refer to link V-79-57344-43301
Backup- SCF::\\tenantdomain{77f66083-1ed5-45cc-88f1-02859219d91e}\O365Family\O365Teams
V-79-57344-43301 - An error occurred in SaaS Connector Framework.
SaaS Connector Framework error: resource: https://tenantdomain.sharepoint.com/sites/SiteName, item: Document, parent: SiteName. Error code: 67113864/1000. Request to SharePoint Online has returned an error.
Message: The operation has timed out.
Error Code: -2146233083
Error Details:
Error Value:
Cause
The timeout was seen during the backup of a large number of items with many versions.
Resolution
This issue is resolved with Backup Exec 24.0 Hotfix 651544
There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. However, the issue has been addressed in the revision of the product specified at the end of this article.
Please contact your Sales representative or the Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.
Issue/Introduction
Additional Information
