Unable to establish trust, browse, or backup a server in backup Exec. Authentication Error V-79-57344-899 E0000383

book

Article ID: 100068875

calendar_today

Updated On:

Description

Error Message

The error message displayed was "Unable to establish trust with Server. Failed to log on to Microsoft Windows. Ensure that your logon credentials are correctly entered and they meet the following minimum requirements to log on to a Windows computer: - The credentials used are a member of the Backup Operator Group. - For Windows Vista/2008 and later, the credentials have the Log on as batch job privilege. Additional privileges may be required to access resources on the Windows computer. For additional technical details, refer to the Calling Method 'SetServerTrust', BEMSDK Method 'MediaServerAdvertisementUpdate', and BEMSDK Failure Code 'E0000383'."

 

V-79-57344-899

Unable to establish trust with Server.
Failed to log on to Microsoft Windows.
Ensure that your logon credential are correctly entered and they meet 
the following minimum requirements to log on to a Windows computer:
- The credentials used are a member of the Backup Operator Group.
- For Windows Vista/2008 and later, the credentials have the Log on as batch job privilege.

Additional privileges may be required to access resources on the Windows computer.
For additional technical details
Calling Method "SetServerTrust"
BEMSDK Method 'MediaServerAdvertisementUpdate'
BEMSDK Failure Code" E0000383

 

Cause

The root cause of the authentication error was identified as a GPO (Group Policy Object) policy issue. It was found that the "Deny Logon as a batch" or "Logon as a batch" right was removed for the Backup Exec Service Account (BESA). This change in GPO policies resulted in the failure to establish trust, browse, and backup the server.

 

Resolution

To resolve the authentication error, the following steps are recommended:

  1. Grant the required user rights/permissions for the Backup Exec Service Account (BESA) by following the instructions provided in the article "How to define/grant the required user rights/permissions for a Backup Exec Service Account (BESA)" [link].

  2. Ensure that the Backup Exec Service Account (BESA) is a member of the Backup Operators group.

  3. Grant the Log on as a batch job privilege to the Backup Exec Service Account (BESA).

 

NOTE: The error message may display another right or permission needed beside the Logon as a Batch job.  Grant the required right or permission per the Error message details.

 

Issue/Introduction

An authentication error (V-79-57344-899 E0000383) occurred while trying to establish trust with the file server on the backup server.
Powered by Wolken Software