M365 SPSonline backup hangs when backing up a particular site.

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Article ID: 100066903

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Updated On:

Description

Error Message

V-79-57344-43301 - An error occurred in SaaS Connector Framework.SaaS Connector Framework error: resource: https://testsitename/testsites/testDocuments. Error code: 67113864/115. An error has occurred. Object reference not set to an instance of an object.

 

O365 log:

Microsoft.SharePoint.Client.ClientRequest.ProcessResponseStream(Stream responseStream) at Microsoft.SharePoint.Client.ClientRequest.ProcessResponse() at Microsoft.SharePoint.Client.ClientContext.ExecuteQuery() at SPOCSharpPlugin.SharePointClientContextPool.ExecuteQuery(ClientRuntimeContext clientContext, String invocationDescription) at SPOCSharpPlugin.SharePointClientContextPool.ExecuteQueryWithIncrementalRetry(SharePointClientContextWrapper clientContextWrapper, String invocationDescription, String path, Int32 retryCount, Int32 delay), "mthid": 5} {"t":"2024-01-17 05:15:20.779","thread":"18284","sev":"warning","m":"Exception ocurred while checking for checked-out files without check-in version.", "fn": "getItemsForListOrFolderInternal", "site": https://testsitename/testsites/testDocuments, "errorMessage": Microsoft.SharePoint.Client.ServerException: List does not support Checked Out Files at Microsoft.SharePoint.Client.ClientRequest.ProcessResponseStream(Stream responseStream)

Cause

Under investigation

Resolution

 

This issue has been resolved in Backup Exec 24 and later versions.

Issue/Introduction

M365 SPSonline backup hangs when backing up a particular site.

Additional Information

ETrack: 4145456