Unable to receive email notifications using port 25 after upgrading DLO from 9.8.2
Article ID: 100066380
Updated On:
Description
Error Message
SMTP Troubleshooter log shows the following:
04/16/2024, 09:36:09:347, 5688, 7948, [Info ],"----------------------------------------------------------------------"04/16/2024, 09:36:09:347, 5688, 7948, [Info ],"LOGGING_INSTANCE_STARTED."
04/16/2024, 09:36:09:347, 5688, 7948, [Info ]," UserName = Administrator; ComputerName = DLO; IP = TESTIP;"
04/16/2024, 09:36:09:347, 5688, 7948, [Info ],"----------------------------------------------------------------------"04/16/2024, 09:36:09:347, 5688, 7948, [Info ],"Log level: WARNING"
04/16/2024, 09:36:09:347, 5688, 7948, [Info ],"MailBuf::MailBuf: Mail Buf object created"
04/16/2024, 09:36:09:425, 5688, 7948, [Info ],"MailBuf::~MailBuf: Mail Buf object destroyed"04/16/2024, 09:36:09:441, 5688, 7948, [Error],"WebServerRequest::SendSMTPMail: Sending SMTP Mail Not Successful: 60"
04/16/2024, 09:36:09:441, 5688, 7948, [Error],"WebServerRequest::SendSMTPMail: Unhandled exception"04/16/2024, 09:36:09:441, 5688, 7948, [Error],"SendMailConfig: SendMail failed: 0"
04/16/2024, 09:36:09:441, 5688, 7948, [Error],"SendMailConfig: Status: 3759407122"
Cause
This is currently under investigation.
Resolution
Workaround:
- A workaround has been made available. Please contact Technical support for assistance.
This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact on you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.
Issue/Introduction
Additional Information
