Troubleshooting Licensing Error V-79-57344-49203 in Backup Exec 23.0

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Article ID: 100066321

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Updated On:

Description

Error Message

V-79-57344-49203 License maintenance error

 

Cause

The root cause of this issue is related to the licensing configuration in Backup Exec 23.0. After upgrading, the license maintenance process encounters an error, resulting in backup failures. This error is typically seen when the license usage exceeds the available instances.

 

Resolution

To resolve the licensing error V-79-57344-49203 in Backup Exec 23.0, follow these steps:

  1. Verify License Usage:

    • Open Backup Exec and go to the "Configuration and Settings" tab.
    • Click on "License Information" and check the number of instances used.
    • Ensure that the number of instances used does not exceed the total available instances.
  2. Install License:

    • If the number of instances used exceeds the available instances, you need to install additional licenses.
    • Contact your Backup Exec vendor or licensing provider to obtain the necessary license files.
    • Once you have the license files, follow the vendor's instructions to install them in Backup Exec.
  3. Perform Database Maintenance:

    • After installing the license files, perform a database maintenance task to ensure the changes take effect.
    • Open Backup Exec and go to the "Configuration and Settings" tab.
    • Click on "Database Maintenance" and run the maintenance task.
    • Wait for the task to be completed successfully.
  4. Test Backups:

    • Once the database maintenance task is complete, run a test backup to verify if the issue is resolved.
    • Select a small dataset or a test server for the backup.
    • Monitor the backup job and check for any errors or failures.
    • If the backup is completed successfully, the licensing error should be resolved.

 

Issue/Introduction

Backups are failing due to licensing error: V-79-57344-49203 License maintenance error. This issue occurs after upgrading to Backup Exec 23.0. The error message indicates a problem with license maintenance.