V-79-57344-43301 Microsoft 365 user mailbox backup error "0xe000a925 - An error occurred in SaaS Connector Framework, 67113864/118. Invalid data found"
Article ID: 100065386
Updated On:
Description
Error Message
Backup Exec Job Log reports :
0xe000a925 - An error occurred in the SaaS Connector Framework
V-79-57344-43301 - An error occurred in SaaS Connector Framework.
Error in SaaS Connector Framework: Resource: usermailbox@domain, Element: , Parent: root. Error code 67113864/118. Invalid data found. Repeat the backup.
O365Exchange_*.log debug log : (C:\Program Files\Veritas\Backup Exec\Logs)
"thread":"5288","sev":"error","m":"Getting item properties failed.","fn":"MailboxEWSBackup::ExportItems","mbx":"[id: 93ec4, upn: username@domain, tp: 0]","item":"[id: p4rgGxzNAAAA4AkFAAA=, pfn: Display Name]","error":118}
Cause
Incorrect ID are being sent to Backup Exec and hence the mapping fails.
Resolution
This issue is resolved with Backup Exec 23.0 Hotfix 463014 and Backup Exec 22.2 Hotfix 311011.
Issue/Introduction
V-79-57344-43301 Microsoft 365 user mailbox backup error "0xe000a925 - An error occurred in SaaS Connector Framework, 67113864/118. Invalid data found
Additional Information
