Error Message

Error as seen in ServerHelper log;

09/24/2023, 21:22:52:658,  3180,  4164, [Error],"CEngine::PerformCallback/(ERRORLOGGER):  --- [GetLastError()]: The segment is already unlocked., 158"
09/24/2023, 21:22:52:667,  3180,  4164, [Error],"DDLogSystemAndAppErrorMessage: Failed to load string from string table. Error ID = 22024"
09/24/2023, 21:22:52:667,  3180,  4164, [Error],"CEngine::PerformCallback/(ERRORLOGGER): Error Code = 22024; Error Message = Unable find message string"
09/24/2023, 21:22:52:689,  3180,  4164, [Info ],"CEngine::LogErrorAndDumpState: 
              m_Initialized = TRUE; 
              m_ReadThrottlingEnabled = FALSE;
              m_WriteThrottlingEnabled = FALSE; m_ReadStaticThrottling = FALSE; m_WriteStaticThrottling = FALSE
              m_bSyncUserAborted = FALSE; m_ChunkStoreNetworkDown = FALSE;
              m_CompartmentName = DDSL_2; m_UserName = xxxxxx\xxxxxxxxx
              m_DedupeConfigPath = C:\Program Files\Veritas\Veritas DLO\Dedupe\Tomcat\AICTempPath\DedupeStore; m_ComputerName = xxxxxxxxxx;
              m_bLocalComputer = FALSE; m_LocalUserDataPath = ;
              m_PrimaryEngine = TRUE; m_EngineInstance = 1;
              m_UserProfileID = -1; m_bInOfflineMode = FALSE;
              m_bUHSRebuildRequired = TRUE;"
09/24/2023, 21:22:52:689,  3180,  4164, [Error],"CRESTHashStoreProxy::IsUserAborted: User abort callback failed. hr = 22024"

...

09/24/2023, 21:22:52:710,  3180,  4164, [Info ],"CRESTHashStoreProxy::LogErrorAndDumpState: m_MaintenanceWinActiveTime = 0; m_httpIsEnabled = 1, m_LanguageID = 1033, m_HandShakePerformed = TRUE"
09/24/2023, 21:22:55:451,  3180,  4164, [Error],"Performing a ABRUPT EXIT due to error:-
     CRESTHashStoreProxy::VerifyServerResponse: Signature mismatch occurred! Server response is tampered to FAILURE."

This is an edge condition caused by an unexpected 'signature' value mismatch between the client and server, which is validated as part of the AIC scheduled process.

A supported hotfix has been made available for this issue. Please contact Veritas Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.

Veritas Technologies LLC currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.