Backup Exec upgrade or repair fails with an error 1603.

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Article ID: 100062613

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Description

Error Message

01-10-2024,22:53:01 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\{555A410D-6331-4A6B-A08C-8B532A7F0B20}\

01-10-2024,22:53:01 : CInstManagerOps::StreamSupportFiles Support Path: C:\Users\ADMINI~1\AppData\Local\Temp\{555A410D-6331-4A6B-A08C-8B532A7F0B20}\

01-10-2024,22:53:01 : CInstManagerOps::StreamSupportFiles Bin Path: E:\Shared_Folders\Software\New Backup\BE\WinNT\Install\BEx64\Install\Media\Bin\

01-10-2024,22:53:01 : Extracting the file [DPINST_EXE] from Binary table to [E:\Program Files\Veritas\Backup Exec\DPINST.exe]

01-10-2024,22:53:01 : ERROR: Unable to stream out file E:\Program Files\Veritas\Backup Exec\DPINST.exe.

01-10-2024,22:53:01 : System Error: 5, Access is denied.

+ 01-10-2024,22:53:01 : WARNING: StreamSupportFiles() - Failed to extract dpinst.exe using FO_StreamFileFromBinary()

+ 01-10-2024,22:53:02 : V-225-89: ERROR: StreamSupportFiles failed with a value of 1603 ***To search for information about this error, click here

Cause

File Server Resource Manager in Windows has .EXE files blocked for copy.

Resolution

Allow .EXE files in FileServer scanning properties in File Server Resource Manager when upgrading or repairing Backup Exec.

Issue/Introduction

Backup Exec upgrade or repair fails with error 1603.

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