DLO Admin Console crashes when the push install of agent is performed using Install option from console.
Article ID: 100062140
Updated On:
Description
Error Message
Log Name: Application
Source: Application Error
Date: 12/14/2023 10:49:28 AM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
User: N/A
Computer: TEST
Description:
Faulting application name: DLOConsoleu.exe, version: 9.8.982.401, time stamp: 0x63ea2a80
Faulting module name: DLORemInstDlgs.dll, version: 9.8.982.401, time stamp: 0x6577efcb
Exception code: 0xc0000409
Fault offset: 0x000000000036f4cd
Faulting process id: 0x6c8
Faulting application start time: 0x01da2e4c33d11380
Faulting application path: D:\Program Files\Veritas\Veritas DLO\DLOConsoleu.exe
Faulting module path: D:\Program Files\Veritas\Veritas DLO\DLORemInstDlgs.dll
Cause
There could be a local or mounted drive [Google drive] on the Target desktop remote computer with no space or the drive cannot be queried to find the amount of free disk space. DLO queries the drives on computers to find the amount of available space during a push install on the target computer.
Resolution
Workaround:
- Make sure free disk space is available on the local drive of the target desktop remote computer.
- If it is a Google drive on the target desktop remote computer, dismount the Google Drive from the target computer while performing a push install.
This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
Issue/Introduction
Additional Information
