Adding Servers to the Backup Exec Console fails with error 0xe0009b61
Article ID: 100061065
Updated On:
Description
Error Message
0xe0009b61 - The logon account that was provided does not have valid credentials. Ensure that the user name and password are correct, and then try again
Cause
The issue could be related to the logon account used or firewall settings.
Resolution
- Make sure that the logon account used has the correct credentials, rights, and permissions.
- Check if the Remote agents are installed on the servers.
- Exclude or open firewall ports for use with Backup Exec.
- Attempt to add the Remote Agent servers.
Issue/Introduction
Adding a server to the Backup Exec Console fails with the error message 0xe0009b61 - The logon account that was provided does not have valid credentials.
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