M365 Teams backup fails with an error 0xe000a90d - An error occurred in deserializing data.
Article ID: 100060973
Updated On:
Description
Error Message
Job Log reports the following errors:
Backup- SCF::\\Test.ontest.com{fc967699-f3df-4a28-a723-398ad43e9859}\O365Family\O365Teams
V-79-57344-43277 - An error occurred in deserializing data.
V-79-57344-43320 - Backup Exec obtained data from SaaS Connector Framework when it expected metadata. An error in backing up the previous item is the likely cause.
Cause
The errors are seen due to M365 Teams posts having special (non-UTF-8) characters.
Resolution
This issue is resolved in Backup Exec 23
Additional Information
ETrack: 4126689
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