Error Message

Error in event logs : 

Error    6/18/2023 2:19:37 AM    Application Error    1000    (100)    "Faulting application name: beremote.exe, version: 22.0.1193.1338, time stamp: 0x641051df
Faulting module name: bedsnt5.dll, version: 22.0.1193.1338, time stamp: 0x641051cf
Exception code: 0xc0000005
Fault offset: 0x00000000000dcc65
Faulting process id: 0x25dc
Faulting application start time: 0x01d9a011f9471481
Faulting application path: C:\Program Files\Veritas\Backup Exec\beremote.exe
Faulting module path: C:\Program Files\Veritas\Backup Exec\bedsnt5.dll

Backup Exec Remote Agent process starts to read a wrong path during the GRT mounting operation on Backup Exec Server.
 

A supported hotfix has been made available for this issue. Please contact Veritas Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.

Veritas Technologies LLC currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.