Backup Job to cloud storage is queued and SGMON log shows the message "The request signature we calculated does not match the signature you provided"
Article ID: 100060461
Updated On:
Description
Error Message
Job is queued when targeted to Cloud Storage - SGMON (device and media debug) shows the error below.
SignatureDoesNotMatch
Cause
Incorrect AccessKeyId or Secret Access key.
Resolution
Copy the AccessKeyID and SecretAccessKey without any spaces from the cloud site and paste into the username and password section of the Backup Exec Logon account section.
OR
Configure the bucket with a newly generated AccessKeyID and SecretAccessKey and then test the backup.
Issue/Introduction
Backup Job to cloud storage is queued and SGMON log shows the message "The request signature we calculated does not match the signature you provided"
Was this article helpful?
Yes
No
Powered by
