M365 SharePoint Online backup fails with an error "Final error: 0xe000a920 - SaaS Connector Framework error - Invalid request was made."

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Article ID: 100060249

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Updated On:

Description

Error Message

Backup- SCF::\\test.test{65c92242-f833-4883-8f77-31fb4096ef72}\O365Family\O365Teams
V-79-57344-43301 - An error occurred in SaaS Connector Framework.

SaaS Connector Framework error: resource: https://test.test/sites/test, item: test.zip, 
parent: ThermaLink. Error code: 67113867/710. The request was too large or an invalid request was made. The remote server returned an error: (400) Bad Request.

SaaS Connector Framework error: resource: https://test.test/sites/test, item: test.zip, 
parent: ThermaLink. Error code: 67113867/710. The request was too large or an invalid request was made. The remote server returned an error: (400) Bad Request.

SaaS Connector Framework error: resource: https://test.test/sites/test, item: test.zip, 
parent: test. Error code: 67113864/1000. Request to SharePoint Online has returned an error.

Message: The virus scanner discovered an issue while scanning the file. Please try opening the file directly from the browser, or contact your administrator. 
Additional information: 'Malicious file#'

Error Code: -2147217328

Error Details: 

Error Value: 

SaaS Connector Framework error: resource: https://test.test/sites/test, item: test.zip, parent: 
ABC. Error code: 67113867/710. The request was too large or an invalid request was made. The remote server returned an error: (400) Bad Request.

Cause

Files marked as malicious by Microsoft on the portal page.

Resolution

Administrators should look at the files marked as malicious on the portal page and take appropriate action. Once those are corrected a full backup will need to be run.

Note: The behavior of backups failing on malicious files is by design.

Issue/Introduction

M365 SharePoint Online backup fails with an error "Final error: 0xe000a920 - SaaS Connector Framework error - Invalid request was made."

Additional Information

ETrack: 4129452