Bengine.exe is crashes randomly on module bestdutl.dll when running incremental backups.

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Article ID: 100059175

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Description

Error Message

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Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error

Description:
Faulting application name: bengine.exe, version: 22.0.1193.1338, time stamp: 0x63efbefb
Faulting module name: bestdutl.dll, version: 22.0.1193.1338, time stamp: 0x63efbee3
Exception code: 0xc0000005
Fault offset: 0x0000000000006c4b
Faulting process id: 0x340
Faulting application start time: 0x01d9a3df561c612b
Faulting application path: C:\Program Files\Veritas\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Veritas\Backup Exec\bestdutl.dll
Report Id: 090983b4-dfcc-44ba-b40b-58a2232267cb
Faulting package full name: 
Faulting package-relative application ID: 

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Cause

Currently under investigation.

Resolution

This issue is resolved in Backup Exec 23

 

Issue/Introduction

Bengine.exe crashes randomly on module bestdutl.dll when running incremental backups.

Additional Information

ETrack: 4126918