Microsoft 365 user mailbox backup job fails with "V-79-57344-43265 - An error occurred while accessing catalog information from SQLite database"

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Article ID: 100059112

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Updated On:

Description

Error Message


Completed status: Failed
Final error: 0xe000a901 - An error occurred while accessing catalog information from SQLite database. Try the operation again.
Final error category: System Errors
For additional information regarding this error refer to link V-79-57344-43265

 

Cause


EWS API sends same item again if it gets changed during the course of the backup itself and this can lead to above error. The backup job runs but can fail if it encounters this condition. 
 

Resolution

This issue is resolved in Backup Exec 23 and Backup Exec 22.2 Hotfix 917391

Issue/Introduction


Microsoft 365 user mailbox backup job fails with "V-79-57344-43265 - An error occurred while accessing catalog information from SQLite database"

Additional Information

ETrack: 4106912 SW Download: UPD917391