A restore job fails with access denied for Virtfile.sys during a manual disaster recovery with Backup Exec 22.2.

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Article ID: 100059032

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Description

Error Message

Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors

Restore- \\\System?State \\\System?State
V-79-57344-33928 - Access denied - unable to restore file \\?\C:\windows\system32\drivers\VirtFile.sys.


Cause

This behavior is by design.
Backup Exec 22.2 has implemented a new feature which denies access from any process that attempts to open the Virfile.sys driver. The restore failure happens due to this feature.
 

Resolution

The restore failure for Virtfile.sys can be safely ignored when restoring a backup set that is created from Backup Exec 21 or later with Backup Exec 22.2.
The recovered OS will work with no issues.

Also, the Simplified Disaster Recovery (SDR) restore job does not fail because this feature has no impact during the SDR restore process. 


This issue is currently being considered by Veritas Technologies LLC to be addressed in the next major revision of the product.  There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.  Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
 

 

Issue/Introduction

A restore job fails with an access denied error message for Virtfile.sys, when restoring the "System State" during a manual disaster recovery with Backup Exec 22.2.

Additional Information

ETrack: 4121024