Backup Exec upgrade Pre-install or Environment Check fails during the SQL Upgrade Check.

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Article ID: 100058832

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Updated On:

Description

Error Message

Backup Exec SQL Upgrade Check : FAILED
An incompatible version of SQL Server is installed on this computer. If you know that you are running a compatible version of SQL, you may need to upgrade it to the latest service pack. For more information on Backup Exec's installation requirements, see the Backup Exec Software Compatibility List at: http://vrt.as/BEDocs

 

Backup Exec Install Log (C:\ProgramData\Veritas\Backup Exec\Logs\BKUPINSTxx.htm)

SQLBrowser service is not running. Starting service.
+ SQLBrowser failed to start. Connection requests to SQL server might fail.
Error returned from OpenSCManager: 1722
+ There is no MSSQLSERVER Service on .
+ Unable to connect to a SQL Server on machine .
Executing SQL_GetServicePack.

Error returned from OpenSCManager: 1722
+ There is no MSSQL$BKUPEXEC Service on .
+ V-225-215: SQL_IsAnyServerLessThanBE15FP1: Error returned during SQLServer connect: '1722' ***To search for information about this error, click here

Error returned from OpenSCManager: 1722
There is no MSSQLSERVER Service on .
V-225-226: Unable to connect to SQL Server. ***To search for information about this error, click here
CLocalOperations::VerifySQLVersion BEDB Instance Name : , Version: 0.-1
Backup Exec SQL Upgrade Check : FAILED

An incompatible version of SQL Server is installed on this computer. If you know that you are running a compatible version of SQL, you may need to upgrade it to the latest service pack. For more information on Backup Exec's installation requirements, see the Backup Exec Software Compatibility List at: http://vrt.as/BEDocs

Cause

SQL Browser Service is stopped or disabled.

 

Resolution

Start or Enable/Start the Windows  “SQL Server Browser” service.
Perform the upgrade or pre-installation environment check.

Note: If the Backup Exec Database BEDB is hosted on a remote SQL server then start the  “SQL Server Browser” service on the remote server.
 

 

 

Issue/Introduction

Backup Exec upgrade Pre-install or Environment Check fails during the SQL Upgrade Check.