Backup Exec remote agent service may not start on 32 bit Windows client machines after installation.

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Article ID: 100058686

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Updated On:

Description

Error Message

Command Prompt fltmc load virtfile comand reports -

Load failed with error: 0x80070241 Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Virtfile Filter Driver fails to load when attempting to load the filter driver from an elevated command line when issusing command: fltmc load virtfile



Cause


Virtfile fails to load causing the Backup Exec Remote Agent to not start.
 

Resolution

 

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned. Refer to the Hotfix link under Related Articles to obtain the hotfix needed to resolve the issue.

This Issue is resolved in Backup Exec 22.1 Hotfix 957650

 

Issue/Introduction

Backup Exec remote agent service may not start on a Windows 32 bit Operating System.

Additional Information

ETrack: 4117465 SW Download: UPD957650