Backup Exec RALUS Agent installation fails if FIPS is enabled on the Linux Operating System.

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Article ID: 100058319

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Updated On:

Description

Error

Failed to configure Backup Exec Agent for Linux and Unix Servers.

ERROR (V-225-254): Copying new initialization scripts Failed.
ERROR (V-225-246): /etc/VRTSralus/ralus.cfg not found on
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-- Backup ExecBackup Exec Agent for Linux and Unix Servers RALUS Agent Install Terminal Output -- 

          Backup Exec Agent for Linux and Unix Servers 
Installing Backup Exec Agent for Linux and Unix Servers on :
    Installing VRTSralus on ... done 1 of 1 steps
Backup Exec Agent for Linux and Unix Servers installation completed successfully.
Press [Return] to continue:

    Copying new initialization scripts ............................. Failed
    Updating files for beoper group .................................. Done
    Installing SymSnap driver ...................................... Failed

          Backup Exec Agent for Linux and Unix Servers 
Configuring Backup Exec Agent for Linux and Unix Servers:
Failed to configure Backup Exec Agent for Linux and Unix Servers.
Press [Return] to continue:

 

The installralus log is saved at:
/var/tmp/vxif/installralusxxxxxxxxxx/installralus.log

installralus.log

VxIF::Info:: INFO: Backup Exec Agent pre-requisite check completed successfully
VxIF::Info:: Target OS name: Linux
VxIF::Info:: All packages for RALUS successfully installed on
VxIF::Info:: chmod VRTSralus.init via: chmod 750 /opt/VRTSralus/bin/VRTSralus.init.
VxIF::Info:: Copying /etc/rc.d/init.d/VRTSralus.init via: cp /opt/VRTSralus/bin/VRTSralus.init /etc/rc.d/init.d/VRTSralus.init.
VxIF::Error:: ERROR (V-225-254): Copying new initialization scripts Failed.
VxIF::Info:: Entering RALUSLinux::_ralus_linux_set_security_settings
VxIF::Info:: Create Network Security directory: /opt/VRTSralus/data via mkdir /opt/VRTSralus/data
VxIF::Error:: ERROR: Unable to create directory: /opt/VRTSralus/data

This distribution is not supported.  Exiting install.
VxIF::Error:: ERROR: Installing SymSnap Driver Failed.

VxIF::Info:: Entering RALUSCommon::create_product_install_config
VxIF::Error:: ERROR (V-225-246): /etc/VRTSralus/ralus.cfg not found on
VxIF::Error:: Error in configure_product_on_target_host, target host ==
VxIF::Info:: Unable to install RALUS on all target hosts.
VxIF::Error:: Unable to install RALUS on the target systems.

 

Cause

Federal Information Processing Standard (FIPS) 140-2 Mode installed or enabled on the Linux Operating system.

FIPS may be enabled for some Linux Operating system deployments to meet the requirements of Defense Information Systems Agency (DISA) or Secure Technical Implementation Guides (STIG) policies.

Resolution


Temporarily disable FIPS Mode to install the Backup Exec Linux/Unix RALUS Agent

Note: Consult with Linux/Unix documentation before proceeding. Confirm with the Linux/Unix documentation or a Linux/Unix administrator before proceeding disabling/enabling FIPS mode to ensure OS and Application stability.

To check if FIPS mode is enabled on the Operating use the following command at the terminal cli:

fips-mode-setup –check

1. To disable FIPS mode issue command:  fips-mode-setup –disable
2. Reboot Required
3. Install the RALUS Agent
4. Enable FIPS mode using command: fips-mode-setup –enable
5. Reboot Required

 

Note: Backup and Restore functionality is not affected if FIPS is enabled once the RALUS agent is installed.
 

 

Issue/Introduction

Backup Exec RALUS Agent installation fails if Federal Information Processing Standard (FIPS) Mode is enabled on the Linux Operating System.

Error

Failed to configure Backup Exec Agent for Linux and Unix Servers.