Error Message

No Error indicated in the Backup Exec console.

Symptoms include slow console load, hang, or unresponsive with Loading Data and "Query error" in the lower left of the Backup Exec console.

 

Backup Exec SGMON Live Debugger Debug Log (Default C:\Program Files\Veritas\Backup Exec\SGMON.exe) Log reports repeated ( ResourceViewModel.Clone and Resource://EMCNAServerName:10000 snapshot name entries).

How to use the SGMON utility to perform a live debug of Backup Exec (100017069)

SGMON Log: 

BACKUPEXEC:      ResourceViewModel.Clone();
BACKUPEXEC:      ResourceViewModel.Clone();
BACKUPEXEC:      ResourceViewModel.Clone();
BACKUPEXEC:      ResourceViewModel.Clone();
BACKUPEXEC:      ResourceViewModel.Clone();

MANAGEMENT: [Job         ] TestResources, ResetAllToNotTested, Sent VSN, Resource://EMCNAServerName:10000/UTC_YEAR-MN-DY_HR:00:03_2, ID:083c33a4-68a5-4384-9fa8-97c834fa5929, CredFlags:PromptUserHint.
MANAGEMENT: [05/03/23 17:06:03] [0039]     05/03 17:06:03.048[Job         ] TestResources, ResetAllToNotTested, Sent VSN, Resource://EMCNAServerName:10000/UTC_YEAR-MONTHN-DAY_HR:00:03_1, ID:164a941e-e6a9-4006-9e8d-e97d1c572d2c, CredFlags:PromptUserHint.
MANAGEMENT: [05/03/23 17:06:06] [0039]     05/03 17:06:05.875[Job         ] TestResources, ResetAllToNotTested, Sent VSN, Resource://EMCNAServerName:10000/UTC_YEAR-MN-DY_HR:00:03, ID:989c01ad-366d-461b-a3de-f825b2379a4a, CredFlags:PromptUserHint.
MANAGEMENT: [05/03/23 17:06:08] [0039]     05/03 17:06:08.187[Job         ] TestResources, ResetAllToNotTested, Sent VSN, Resource://EMCNAServerName:10000/UTC_YEAR-MN-DY_HR:00:02_2, ID:acc82b6e-f4de-42b5-9659-8f4ed8395a1d, CredFlags:PromptUserHint.

 

On the EMC Unity device, frequent scheduled snapshot of the NDMP volumes can be scheduled frequently.

These types of snapshots create a new volume that is linked to the original volume. The snapshot retains a complete copy of the original data, and any changes made to the original data are written to the new snapshot volume.  Every time a snapshot is created a new volume ends up being discovered and can be protected by Backup Exec.

The number of snapshots present and discovered by Backup Exec adds a large number of entries in the Backup Exec database and causes the console issue.

 

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
 
Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.

The Backup Exec console becomes unresponsive over time if an EMC Unity NDMP device is added to Backup Exec.
The Backup Exec console may hang or become unresponsive. The console will eventually report a status of Loading Data as shown in Figure 1 after an extended period. The console will eventually open after an extended period of time. Once the console is open, any further operations (Job creation or movement between tabs) the Backup Exec console may take a further amount of extended time to complete and appear to hang. A query error may appear in the lower left of the Backup Exec console as shown in Figure 2.
Figure 1 Figure 2

ETrack: 4085050