DLO Garbage Collection fails to process some files with error code -110

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Article ID: 100055674

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Updated On:

Description

Error Message

AdminActivity log snippet, showing the summary of a Garbage Collection run;

GarbageCollectionDAO::logGCSummary: Garbage Collection summary.
GarbageCollectionDAO::logGCSummary: ======================================================
GarbageCollectionDAO::logGCSummary: GC start time = Fri Feb 10 20:00:36 CET 2023
GarbageCollectionDAO::logGCSummary: GC end time = Fri Feb 10 20:03:42 CET 2023
GarbageCollectionDAO::logGCSummary: Total un-referred hash count before GC = 79983
GarbageCollectionDAO::logGCSummary: Total un-referred hash count after GC = 79983
GarbageCollectionDAO::logGCSummary: Total space reclaimed in bytes = 0
GarbageCollectionDAO::logGCSummary: Total files count skipped due to less free space = 192
GarbageCollectionDAO::logGCSummary: Total files count skipped due to overlap chunk = 0
GarbageCollectionDAO::logGCSummary: Total files count GC attempted = 204
GarbageCollectionDAO::logGCSummary: Total files count GC succeeded = 0
GarbageCollectionDAO::logGCSummary: Total files count GC skipped due to latest file = 181
GarbageCollectionDAO::logGCSummary: Total files count GC failed due to error code -110 = 23
GarbageCollectionDAO::logGCSummary: The last processed hashId before GC = 6380639
GarbageCollectionDAO::logGCSummary: The last processed hashId after GC = 6380639
GarbageCollectionDAO::logGCSummary: ======================================================

 

Cause

The -110 error seen in the AdminActivity log above, indicates that the Garbage Collection process is unable to complete on some files, due to a mismatch between the file sizes on disk and the expected size recorded in the database.

This can be caused by a previous unsuccessful backup.

 

Resolution

Ensure the backups are running successful.
The DLO system has the capability to correct this itself and successfully process the file(s) in later Garbage Collection runs.

If the error is repeatedly seen against the same file(s), even the backup of that file(s) is now successful, please contact Veritas Support to assist with resolving this issue, as this may require database edits.

 

 

Issue/Introduction

The Garbage Collection run completes in Desktop and Laptop Option (DLO) but some files regularly fail with error code -110.

Additional Information

ETrack: 4081844