Backup Exec remote agent service crashes if the drive configured for debug logs is no longer present on the server.
Article ID: 100055618
Updated On:
Description
Error Message
Windows Application Event Log Event:
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Description:
Faulting application name: beremote.exe, version: 22.0.1193.1338, time stamp: 0x63efbef5
Faulting module name: ntdll.dll, version: 6.3.9600.20718, time stamp: 0x636f3964
Exception code: 0xc0000005
Fault offset: 0x000000000003b299
Faulting process id: 0x9a4
Faulting application start time: 0x01d9693e3c0709fe
Faulting application path: C:\Program Files\Veritas\Backup Exec\beremote.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Cause
If the drive mentioned in the registry path is not present, removed, or does not exist the Backup Exec Remote Agent Service (beremote.exe) will fail to start and crash.
Resolution
This issue is resolved in Backup Exec 22.2.
Workaround:
Note: Backup Exec versions before 22.2 an follow this workaround
The following change will need to be made via Registry Editor (regedit.exe) on the server where Backup Exec Remote agent is crashing due to the nonexistent drive set in Debug path.
1. Connect to the server where the Backup Exec remote agent service (beremote) crash is seen.
Right Click on the Windows Start tile -> Run -> type Regedit. Hit enter.
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
2. Locate the String Value Path at HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\Backup Exec For Windows\Backup Exec\Debug.
Update the registry with a valid drive letter (Path) which exists on the server.
3. Start the Backup Exec Services or Backup Exec Remote Agent Service.
Issue/Introduction
Backup Exec remote agent service (beremote.exe) crashes if the drive configured for the Backup Exec debug logs is no longer present on the system.
By Default, Backup Exec Debug Logs (bengine and beremote) are stored in X:\Program Files\Veritas\Backup Exec\Logs folder.
In troubleshooting the path can be changed using Backup Exec registry keys to an alternate drive or location. The Debug Log location can be set or changed by using the following Backup Exe registry setting: HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\Backup Exec For Windows\Backup Exec\Debug (String Value Path ).
Additional Information
