Error Message

Server was unable to complete the requested operation 

A. Logon account may not have the appropriate privileges for the selected resource.
B. The log on account uses an expired password 
C: The log on account is either expired or deleted or User may not exist 

Check the status of  the Backup Exec Remote Agent service on the Linux server by using the below command and make sure it is running:

/etc/init.d/VRTSralus.init status
Backup Exec Remote Agent  :            [RUNNING]



Note: If the Backup Exec Remote Agent service not running; start the service by using the following command
/etc/init.d/VRTSralus.init start

Solution A : Make sure log on account used to connect Linux server have appropriate privileges.

The logon account specified must exist on the Linux/Unix target server and must be a member of the Backup Exec Operators (or 'beoper' ) group to perform a Backup or a Restore Operation. (This restriction applies even to the super user, or "root" account).

Note :
When you install the Linux Agent, Backup Exec creates the beoper group and adds root as a member. The beoper group contains the names of the users who have permission to back up and restore the Linux servers. However, if Backup Exec detects an NIS server during the Linux Agent installation, then the beoper group is not created. You must create the beoper group manually on the Linux servers on which you want to install the Linux Agent.

Solution B : Make sure the password is not expired 

1.  Login to Linux server with specified account (root) to verify that the password is valid.
2.  If the password is valid update the same password for the logon account (root) specified in the Backup Exec Logon Accounts section.
    

Solution C :  Recreate the account in Backup Exec

1. Delete the account from Backup Exec -> Manage Logon Accounts and add it again with same user name and password.
2. Restart the Backup Exec services
3. Add the Linux server in the Backup and Restore tab.