All OST devices are offline when one of OST devices goes down
Article ID: 100055235
Updated On:
Description
Error Message
No error message presented. The backup, duplication or restore job with available OST devices is in Queued status, or the job is in Running status but does not complete.
Available OST devices may show as offline status.
Resolution
This issue is resolved in Backup Exec 23
Workaround:
1. Disable Client-side deduplication.
Open Admin Console > Storage tab > Property of each device being offline.
Disable Client-side deduplication and click Apply.
2. Restart the Backup Exec services and wait about one hour (*1) for access checks to all devices to complete.
*1: Approximate waiting time is the number of offline devices (offline LSU) x 30 minutes.
Issue/Introduction
When multiple OST devices are configured and one OST devices goes down or offline, access to available devices is restricted.
After restarted Backup Exec services, it takes a long time until available OST devices come online.
Additional Information
ETrack: 4109867
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