Oracle 21c PDB Point-In-Time Restore fails with an error "0xe000fe30 - A communications failure has occurred."

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Article ID: 100055156

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Updated On:

Description

Error Message

0xe000fe30 - A communications failure has occurred.

Cause

This issue is seen when the restore job fails towards the end of the restore operation. This issue occurs if SYSBACKUP and SVACCTS groups created on the server do not have the permissions to log events in Windows Event logs.

Resolution

  • Open Registry Editor. 

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry be made prior to making any registry changes.

  • Navigate to HKLM\SYSTEM\CurrentControlSet\services\eventlog\Application 
  • Right Click on Application key and select permissions. Add the SYSBACKUP and SVACCTS group to this list. Please refer the below Oracle document for more information about the SYSBACKUP and SVACCTS group. Operating System Groups Created During Oracle Database Installation
  • Once the permissions are added run the PDB Point-In-Time restore operation and it should complete successfully.

Issue/Introduction

Oracle 21c PDB Point-In-Time Restore fails with an error "0xe000fe30 - A communications failure has occurred." on Windows Servers.