Unable to receive email notifications in DLO when Delete operations are stuck in "Delete Pending" state.
Article ID: 100054878
Updated On:
Description
Error Message
12/03/22, 15:54:46:521, dloadminsvcu.exe, 16360:, >, NotificationServerEx.cpp( 131 ), value of is attachment0
12/03/22, 15:54:47:658, dloadminsvcu.exe, 16360:, E>, SMTPNotif.cpp( 84 ), SMTP Mail For Alert not send with error %s-535560174
12/03/22, 15:54:47:658, dloadminsvcu.exe, 16360:, E>, NotifyGenerator.cpp( 163 ), Alert notification not sent
01/14/23, 10:25:40:736, dloadminsvcu.exe, 21848:, T>, DeleteUserMonitor.cpp( 244 ), LOCAL\Domain.user: http://TEST:8080: https://TEST:8443
01/14/23, 10:25:40:737, dloadminsvcu.exe, 21848:, T>, DeleteUserMonitor.cpp( 245 ), Dedupe: \\TEST\DLO_Users$\LOCAL-Domain.user: C:\Program Files\Veritas\Veritas DLO\Logs
Cause
This issue may occur if any users or computers are stuck in delete pending state for a long time and until that operation completes the notifications will not be delivered.
Resolution
Make sure the user or computer deletion completes. For any pending user deletion, the actions in Article 100002784 can be followed.
Once the users are deleted from the console restart all DLO services and open the console again. If the user or computer still shows up as delete pending even after following above Article. Please contact technical support for further troubleshooting.
Issue/Introduction
Unable to receive email notifications in DLO when Delete operations are stuck in
Delete Pending state.
Additional Information
ETrack: 4100743
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