System Recovery 23 running on Windows Server Core platform shows the license as "Expired license" instead of "Trial license".

book

Article ID: 100054699

calendar_today

Updated On:

Description

Error Message

 

Cause

The Trialware license fails to be applied while installing System Recovery 23 Agent on Windows Server Core machine,

Resolution

Windows Server Core supports only System Recovery Agent installation. System Recovery Agent can be either pushed from a remote VSR machine to Server Core machine or installed directly on Server Core machine, silently using the command line. Once the System Recovery Agent is installed in Windows Server Core machine, it can be managed from remote System Recovery console running on Windows which has GUI.

To apply the licenses, the Administrator rights need to be enabled for the System Recovery service on a Windows Server Core machine.
 

How to enable the Admin Rights for "Veritas System Recovery" service:

1. On Window Server Core machine, run the below command.

sc.exe config "Veritas System Recovery" obj= ".\administrator" password="Welcome123"

2. Run below 2 commands.

net stop "Veritas System Recovery"
net start "Veritas System Recovery"

 

How to apply a Trialware license file to a Windows Server Core machine:

1. Create a shared path in a managing remote System Recovery computer, say ‘VSR-License-File’.

Example of ‘VSR-License-File’: 
\\\

2. Put the trialware license file in the ‘VSR-License-File’ shared path. The trialware license file exists in C:\ProgramData\Veritas shared\Licenses folder.

3. Launch System Recovery in the remote managing machine.

4. Connect to managed System Recovery running on Server Core machine from menu option ‘Computer’.

5. From menu drop down option select - Help -> Change License Key

6. In ‘Change License File’ window, enter path of license file in UNC path format.

Example:
\\\\A1234567890_QTY999999_SYSTEM_RECOVERY_UNLIMITED_SERVER_60_DAY_ONPREMISE_EVALUATION_LICENSE_1234567890.slf

 

Issue/Introduction

System Recovery 23 running on Windows Server Core platform shows the license as "Expired license" instead of "Trial license". (See Error Message section.)