Oracle database backup fails with the error message "0xe0001005 - Backup Exec encountered an unexpected error"

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Article ID: 100054660

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Description

Error Message

0xe0001005 - Backup Exec encountered an unexpected error. Final error category: Resource Errors For additional information regarding this error refer to link V-79-57344-4101

 

SGMON Debug report from the BE Server:
[10816] 2022-12-12T17:06:36.977 [dbsb\dbsbora]       - CDbsbOra::runRmanCmd: Starting Oracle Recovery Manager using ("r:\app\administrator\product\12.1.0\dbhome_1\bin\rman.exe")
[10816] 2022-12-12T17:06:36.977 [dbsb\dbsbora]       - Error in creating "r:\app\administrator\product\12.1.0\dbhome_1\bin\rman.exe" process, Error: (1314)
[10816] 2022-12-12T17:06:36.977 [dbsb\dbsbora]       - CDbsbOra::runCmd: Error opening pipe
[10816] 2022-12-12T17:06:36.977 [dbsb\dbsbora]       - CDbsbOra::runRmanCmd: Error occured while trying to execute RMAN
[10816] 2022-12-12T17:06:36.977 [fsys\oracle]        - RMAN_DoCommand: Error return: (5)
[10816] 2022-12-12T17:06:36.977 [fsys\oracle]        - ErrCodeTranslate(): Converting DBSB error code (0x5) to E_RMAN/E_ENGINE error code (0xe0001005)
[11664] 2022-12-12T17:06:36.977 [ndmp\loops]         - LP_DelegateBackupRestoreDLE: Error returned by LP_DelegateBackupRestoreDLEFunc thread (0xE0001005)
[11664] 2022-12-12T17:06:36.977 [ndmp\loops]         - LP_ENV::MsgError: error 0xe0001005 processing object

Cause

There can be multiple causes for this error :

1. The Backup Exec Remote Agent for Windows service is running using Domain Admin.

2. Port specified in the Backup Exec Remote Agent utility on the Oracle server for Oracle backups/restores is in use by any other application on the Remote Server.

3. Oracle database version installed on the server where Backup Exec application is installed is not a supported setup.
 

Resolution

1. Backup Exec Remote Agent for Windows service should be using Local System account.

2. Ensure that the port number used by Backup Exec Job Engine to communicate with the Oracle Database for backup operations (5633) is not in use by any other application.

If it is being used by another application, perform the steps mentioned below to assign a different port number.

i) On the Oracle server, open the Backup Exec Remote Agent Utility and go to the Database Access tab.
ii) Select the option " Use a Custom port to connect to the Backup Exec server during Oracle operations."
iii) Enter a port number that is not in use and can be used for Oracle backups and click OK.
iv) Update the same port on Backup Exec Server -> Configuration and Settings -> Backup Exec Settings -> Network and Security -> Custom Port Number (Oracle Only) select Use a custom port to receive operation requests from the Oracle Server and enter the same port number as entered on the Oracle server, click OK.
v) Restart the Backup Exec Remote Agent Service on the Oracle server and Backup Exec services on BE server.
 

3. Refer Backup Exec Software Compatibiity list to ensure Oracle version is supported for the version of Backup Exec being used for backup.

 

Issue/Introduction

Oracle database backup fails with the error message 0xe0001005 - Backup Exec encountered an unexpected error.