Veritas DLO installation fails with the error message: 'Unable to continue installation. To fix this, please select both the DLO Administration Service and DLO Database Service features'

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Article ID: 100054257

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Description

Error Message

Unable to continue installation. To fix this, please select both the DLO Administration Service and DLO Database Service features

 

Workaround

Additionally select the DLO Maintenance Server component to be installed, along with the other selected items, to allow the installation to continue.

 

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
 
 

Cause

The DLO Installation process currently has a dependency on additional components, that are not required. 

 

Issue/Introduction

An installation of selective Veritas Desktop and Laptop Option (DLO) components, that includes the DLO Administration Service and DLO Database Service, fails to progress and displays the error message below.

Additional Information

JIRA: DLO-4459