Unable to connect to Dedupe server "StoreSmart Dedupe Server Status: (20156) Database connection is down."
Article ID: 100054220
Updated On:
Description
Error Message
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When browsing the dedupe server on port 8443 (https://dedupeserver:8443) the following error is generated:
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"StoreSmart Dedupe Server Status: (20156) Database connection is down."Cause
This may occur when the database instance name is incorrect in the context.xml file located in X:\Program Files\Veritas\Dedupe\Tomcat\Meta-Inf (Where X: = DLO Dedupe installation path)
Resolution
Update the correct SQL Instance name in the context.xml file located on the DLO Dedupe Server X:\Program Files\Veritas\Dedupe\Tomcat\Meta-Inf
Restart SQL server service and Mindtree StoreSmart Dedupe service.
Note: Make sure to backup the original context.xml file before making any changes.
Issue/Introduction
While trying to Manage Dedupe Server in Desktop and Laptop Option (DLO) console it is throwing an error
Database connection is down.
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