Unable to start the Backup Exec Remote Agent for Linux after installing it on an AIX 6.1 system

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Article ID: 100054218

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Description

Error Message

Could not load program beremote: was referenced from module beremote(), but a runtime definition of the symbol was not found.
 

Cause

This issue has been seen when an AIX 6.1 machine is running a C++ runtime version lesser than 13.1.0.0
 

Resolution

To verify which C++ runtime version is in use:

  • Logon to the AIX (Unix) machine as root.
  • Run the command:   lslpp -L | grep xlC.aix61.rte
  • Verify the C++ runtime version in the output line.

The version should be greater than 13.1.0.0 for the Backup Exec Remote Agent for Linux and Unix Systems (RALUS) to work properly.
If required upgrade the C++ runtime application to the latest version or at least to a higher version then 13.1.0.0.


NOTE:
AIX 6.1 is no longer supported with Backup Exec 22 or newer.

 

Issue/Introduction

The Backup Exec Remote Agent for Linux and Unix Systems (RALUS) doesn't start after a successful installation on an AIX 6.1 (UNIX) system with an error: a runtime definition of the symbol was not found.