Backup Exec RALUS Agent Installed on Red Hat/Oracle Linux 9.x has to be manually started after server reboot.
Article ID: 100053859
Updated On:
Description
Error Message
V-79-57344-3844 The Backup Exec server could not connect to the remote computer. Ensure that a Backup Exec agent is installed and running on the remote computer. If a Backup Exec agent is installed, ensure that it is the correct version.
Remote Agent not detected on rhel9.
Cause
With the introduction of systemd, conventional SystemV service startup scripts in /etc/rc* no longer work.
Resolution
This issue is fixed in Backup Exec 22.1
Note:
Backup Exec 22.1 introduces a new systemd unit, RALUSRHELUnit.service.
The service status can be checked with the following command:
# systemctl list-units -all RALUSRHELUnit.service
| UNIT | LOAD | ACTIVE | SUB | DESCRIPTION |
| RALUSRHELUnit.service | loaded | active | running | LSB: Backup Exec Remote Agent |
Other useful commands:
# systemctl stop RALUSRHELUnit.service (To stop the service)
# systemctl start RALUSRHELUnit.service (To start the service)
# systemctl status RALUSRHELUnit.service (To review the detailed service status)
Workaround:
Start RALUS manually after the server is rebooted using the below command
Run ./VRTSralus.init start from /opt/VRTSralus/bin path on the Linux server
Confirm process is active by running the following command -
ps -ef | grep beremote
Issue/Introduction
Additional Information
