Error E4BD0012 appears during File and Folder restore

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Article ID: 100053776

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Description

Error Message

-Info 6C8F1C25: Cannot import items.
--- The backup file information in the file segment does not match information in the catalog
--- Error E48C0019: The file import failed.
--- Error E4BD0012: Failed to add the backup file information to the catalog.
--- Error E4BD0012: Failed to update the available segments column in the catalog.

(UMI:V-281-429-26783)

Cause

The Catalog.dat file in C:\ProgramData\Veritas\FileBackup is corrupt or unreadable by the application.

Resolution

  1. Close Veritas System Recovery console.
  2. Check if the backup data for "File and Folder" is saved in a Network location.
  3. If yes, move them to a local storage and try to perform import again. If it still fails, go to the location C:\ProgramData\Veritas\FileBackup.
  4.  Rename Catalog.dat file to Catalog.old and attempt the restore again (this may require the "Tray Application" process to be terminated first in Task Manager)
  5. Launch Veritas System Recovery console.
  6. Select Tasks -> Recover My Files.
  7. Select File -> Import Backup Destination.


     
  8. Browse "File Backup Data" folder and click OK.


     
  9. Press Search.

     

 

 

 

 

 

Issue/Introduction

When attempting to perform "File and Folder" restore, the "Recover My Files" wizard reports "Cannot import items". See Figure 1. Figure 1
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