Error Message

0xe0009541 - Could not connect to the VCenter server or ESX server. Please verify the credential supplied for login.
Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-38209

UMI Code: V-79-57344-38209

Backup Exec Debug (Media Server). SGMON Debug (Job Engine and Remote Agent)

BEREMOTE:  [fsys\vmvcb]         - SymVmTools: LoginAPI: : __ns2__Login failed soapStatus: 12
BEREMOTE:  [fsys\vmvcb]         - SymVmTools: GetAndClearLastSslErrors: LoginAPI: ERR_peek_last_error_line_data: 0
BEREMOTE:  [fsys\vmvcb]         - SymVmTools: CaptureSoapSslErrors: LoginAPI: __ns2__Login: SOAP fault string (Cannot complete login due to an incorrect user name or password.)
BEREMOTE:  [fsys\vmvcb]         - SymVmTools: LoginAPI: SYM_VMC_ERROR:  INVALID_SERVER_CREDENTIALS
BEREMOTE:  [fsys\vmvcb]         - VM_VCBPROXY_FS::ConnectToVCServer: vmcLogin failed, result = 0X94 Cannot complete login due to an incorrect user name or password.
BEREMOTE:  [fsys\vmvcb]         - VM_VCBPROXY_FS::ConnectToVCServer: failed, result = 0XE0009541
BEREMOTE:  [fsys\vmvcb]         - VM_VCBPROXY_FS::GenerateVCItemDles() Could not connect to the VC server 'vcenter'  User:'LAB\Administrator'
BEREMOTE:  [fsys\vmvcb]         - VM_VCBPROXY_FS::GenerateVCItemDles() Could not delete the file C:\Program Files\Veritas\Backup Exec\Data\{B0C010DA-3259-4734-8F94-38005D4353D3}.XML(0x2)
BEREMOTE: [dsss]               | Cached attach failed: 0xe0009541

1. Accounts used to backup the Vcenter, ESX host, and Virtual Machines has insufficient rights.
2. The logon Account used for accessing the VCenter/ ESXI Host is incorrect.
3. The VCenter/ESXI Host Logon Account password is not updated on the Backup Exec Console.
4. An account used to backup the Virtual Machines is disabled in Active Directory if a    Domain Logon account is being used. 

1. Accounts used to backup the Virtual Machines have insufficient rights. Ensure that the  user account has the necessary permissions to access the vCenter server or ESX server. Make sure that the account used to backup Virtual Machines has the required permissions as per the article (100062273).
2. The logon Account used for accessing the VCenter/ ESXI Host is incorrect.  In Backup Exec, go to Configuration and Settings > Logon Accounts. Confirm the correct Logon Account to access vCenter server or ESX servers is correct and updated.  On the Backup/Restore Tab double click the vCenter server or ESX server, click Credentials and confirm the correct Logon Account is being used.
3. VCenter/ESXI Host Logon Account password is not updated on the Backup Exec Console. Navigate to Veritas Backup Exec icon-> Configuration and Settings-> Logon Accounts-> Manage Logon Accounts. Update with the correct username and the password used for the VCenter/ESXI Host Logon Account .
4. Confirm the Logon Account used for vCenter server or ESX server is not locked out if Active Directory if a Domain Account is being used.