Unable to Launch DLO Server Console "Communications with DLO services are down"
Article ID: 100053629
Updated On:
Description
Error Message
DLoconsoleu.log:
07/28/22, 13:24:40:862, dloconsoleu.exe, 1232:, T>, ShadowConsoleDoc.cpp( 3135 ), strAgentINI '\\DLOSERVER\DLOAgent\setup.ini'
07/28/22, 13:24:40:864, dloconsoleu.exe, 1232:, E>, ShadowConsoleDoc.cpp( 3144 ), GetPrivateProfileString failed: for \\DLOSERVER\DLOAgent\setup.ini
07/28/22, 13:24:40:864, dloconsoleu.exe, 1232:, T>, ShadowConsoleDoc.cpp( 3148 ), CmdLine= ''
07/28/22, 13:24:40:864, dloconsoleu.exe, 1232:, T>, ShadowConsoleDoc.cpp( 3169 ), Failed to extract db instance name from ''
07/28/22, 13:24:40:864, dloconsoleu.exe, 1232:, T>, ShadowConsoleDoc.cpp( 3188 ), Failed to extract db server name from ''
07/28/22, 13:24:40:864, dloconsoleu.exe, 1232:, T>, ConnectionMgr.cpp( 197 ), Disconnected from media server
Cause
DLOAgent share is inaccessible on the DLO server
- If the "\\Servername\DLOAgent" is not accessible it could be due to following reasons:
- File and Print sharing is not enabled on the server.
- Required permissions not on the shared folder.
- SMB not enabled on the server.
Resolution
- Enable File and Print sharing.
- Make sure the shared folder has proper permissions.
- Enable SMB share on the server.
Issue/Introduction
