Unable to launch DLO client console
Article ID: 100053564
Updated On:
Description
Error Message
Unable to launch DLO client console as it crashes
Exception code: C0000005 ACCESS_VIOLATION
Thread ID: 00001BD8
Fault address: 00A5E64F 01:0065D64F C:\Program Files (x86)\Veritas\Veritas DLO\DLO\DLOClientu.exe
Cause
Corrupt windows user profile
DLO console launches fine if logged to the same computer with a different user.
Resolution
- Fix the corrupt user profile
- Create a new user profile for the problem user [make sure backup of that user data is performed by the user before trying this step.]
Issue/Introduction
Unable to launch DLO client console
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