安装VSRL失败报错“Kernel (3.10.0_693.11.6.el7.x86_64) is not supported. Exiting install”

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Article ID: 100053395

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Description

Error Message

在/var/log/symsr/InstallUninstall.log中的报错:

Running Veritas(TM) System Recovery 18 Linux Edition, build 18.0.1-56558
filename: Veritas_System_Recovery.bin
running install( acceptEula=None, installSrd=None, installMount=None )

The eulaFile LICENSE was accepted
Install Distribution: (('redhat', '7.4', 'Maipo'), 'x86_64')
Install Platform: '3.10.0_693.11.6.el7.x86_64'
rpmbuild --rebuild  SymSnap/symbdsnap-18.0.1-56486.src.rpm  --define='_topdir /tmp/symsrinstall' --target=x86_64
!+--===========================================================================
warning: user orem_cm_build does not exist - using root
warning: group domain users does not exist - using root
warning: user orem_cm_build does not exist - using root
warning: group domain users does not exist - using root
Installing SymSnap/symbdsnap-18.0.1-56486.src.rpm
Build target platforms: x86_64
Building for target x86_64
Executing (%prep): /bin/sh -e /var/tmp/rpm-tmp.Twp10n
+ umask 022
+ cd /tmp/symsrinstall/BUILD
++ echo 3.10.0-693.11.6.el7.x86_64
++ cut -d . -f1
+ tempversion=3
+ '[' 3 = 3 ']'
+ '[' -f /lib/modules/3.10.0-693.11.6.el7.x86_64/build/include/generated/autoconf.h ']'
+ echo ' Kernel source is not properly configured '
 Kernel source is not properly configured 
+ exit 1
Error: /var/tmp/rpm-tmp.FCM4Ui Invalid terminal status (%prep)


RPM Build error:
warning: user orem_cm_build does not exist - using root
warning: group domain users does not exist - using root
warning: user orem_cm_build does not exist - using root
warning: group domain users does not exist - using root
    /var/tmp/rpm-tmp.FCM4Ui Invalid terminal status (%prep)
!---===========================================================================
Building driver for custom kernel failed.
rm -rf /tmp/symsrinstall
!+--===========================================================================
!---===========================================================================
Kernel (3.10.0_693.11.6.el7.x86_64) is not supported.
Exiting install.

产品版本

Veritas System Recovery 18 for Linux or later

相关文档

Veritas System Recovery 18 for Linux Software Compatibility List

Cause

在更新完内核版本后,没有安装正确的内核开发组件。

Resolution

运行以下命令:

1. yum install kernel-devel

注意1:内核开发应该与当前内核版本相同。当前内核版本可以通过运行“uname -a”来显示。在本文的情况下,内核版本是3.10.0_693.11.6.el7.x86_64。

注意2:在安装内核开发之前,您可能需要使用“yum install perl”来安装perl。

2. yum install gcc-c++
3. yum install genisoimage
4. yum install rpm-build
5. ./Veritas_System_Recovery.bin

 

Issue/Introduction

安装VSRL失败报错“Kernel (3.10.0_693.11.6.el7.x86_64) is not supported. Exiting install”
尝试在更新了内核版本的红帽上安装 System Recovery Linux 18 / 21 / 22 时,会出现此问题。
此外,尝试在具有标准内核版本的 Red Hat 6.x 上安装 System Recovery Linux 22 时,可能会出现此问题。