Veritas Desktop and Laptop Option (DLO) client does not connect to the DLO Admin Service when using "Access work or school" option for login.

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Article ID: 100053244

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Updated On:

Description

Error Message

Domain/User1 is already connected to the DLO Administration Server as Domain/User1. Please contact your administrator.


 

Cause

DLO does not support the use of the "Access work or school" option for login when the client computer is in a WORKGROUP.
 

Resolution

The user has to login locally to the client computer and then use Domain Credentials, when accessing the DLO Admin Server.
 

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. While this issue may be resolved in a future major revision of the software at a later time, it is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.

Issue/Introduction

When logging into a computer that is in a WORKGROUP using the Microsoft "Access work or school" option, the DLO Agent will not properly connect to the DLO Admin Server.

Additional Information

ETrack: 4076376