License related error message is received when Installing, Upgrading or Licensing DLO
Article ID: 100052891
Updated On:
Description
Error Messages
During Install or Upgrade
The following message may be displayed:
You have provided an invalid license file. Please browse and select a valid file to proceed with the installation
When adding a license
The DLO Administration Console, in the initial splash-screen, may display:
The Veritas Desktop and Laptop Option license is invalid
In the About - Help menu screen, the following may also be displayed
Entered License is invalid
Cause
Due to the very low number of incidents, it is believed that this is partially environmental and that something installed in the Operating System is conflicting with the older licensing engine.
Resolution
Veritas recommends all customers upgrade to DLO 9.8 to resolve this issue.
Workaround:
For customers on DLO 9.7:
A supported hotfix has been made available for this issue. Please contact Veritas Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you upgrade to the latest version of DLO to resolve this.
Issue/Introduction
- Attempting to Install or Upgrade DLO
- The installation will not progress past the license screen, regardless of whether a license is provided or if installing using the inbuilt Trial license
- While adding a license to DLO in the console
- Errors are reported on the DLO Administration Console splash-screen or in the Help - About menu screen
- After adding a license to DLO, using DLOCommandu utility
- A crash may occur of the DLOCommandu process or the DLOAdminSvcu service will not stay running.
Additional Information
